Privacy Policy
Learn how 10/10 Realty protects your personal information and respects your privacy across our Nigerian property platform
At 10/10 Realty Limited ("we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.
Data Controller: 10/10 Realty Limited
Registered Address: 123 Property House, London, EC1A 1AA
Company Registration: 12345678
Contact: privacy@1010realty.com
1. Personal Information You Provide
- Account Information: Name, email address, phone number, date of birth
- Profile Information: Profile picture, preferences, communication settings
- Property Information: Property details, addresses, ownership information
- Financial Information: Payment details, bank account information (encrypted)
- Identity Verification: Passport, driving licence, utility bills (for compliance)
- Communication: Messages, reviews, support tickets, feedback
2. Information Collected Automatically
- Device Information: IP address, browser type, device ID, operating system
- Usage Data: Pages visited, time spent, click patterns, search queries
- Location Data: GPS coordinates (with consent), approximate location from IP
- Cookies: Session cookies, preference cookies, analytics cookies
- Log Data: Server logs, error reports, performance metrics
3. Information from Third Parties
- Social Media: Profile information from social login providers
- Credit Checks: Credit history and financial assessments (with consent)
- Property Data: Market valuations, property histories, planning permissions
- Background Checks: Tenant referencing, employment verification
Service Provision
- Create and manage your account
- Process property bookings and transactions
- Facilitate property management services
- Provide customer support
- Process payments and refunds
Communication
- Send booking confirmations and updates
- Provide property-related notifications
- Send marketing communications (with consent)
- Respond to inquiries and support requests
- Send service announcements
Improvement & Analysis
- Analyze usage patterns and preferences
- Improve our services and user experience
- Develop new features and services
- Conduct market research
- Generate analytics and reports
Legal & Safety
- Comply with legal obligations
- Prevent fraud and abuse
- Resolve disputes
- Enforce terms and conditions
- Protect user safety and security
Contract Performance
Processing necessary for the performance of our contract with you, including property bookings and service delivery.
Legitimate Interest
Processing for our legitimate business interests, such as improving services, fraud prevention, and marketing.
Consent
Processing based on your explicit consent, such as marketing communications and location services.
Legal Obligation
Processing required by law, such as tax reporting, anti-money laundering checks, and regulatory compliance.
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
Service Providers
With trusted service providers who help us operate our business (payment processors, cloud hosting, customer support, marketing tools).
Property Partners
With property owners, cleaning services, and maintenance providers necessary for service delivery.
Legal Requirements
When required by law, court order, or regulatory authorities (HMRC, Financial Conduct Authority, etc.).
Business Transfers
In connection with mergers, acquisitions, or asset sales (with appropriate data protection safeguards).
Under GDPR and UK data protection law, you have the following rights:
Right of Access
Request copies of your personal data
Right to Rectification
Request correction of inaccurate data
Right to Erasure
Request deletion of your data
Right to Restrict
Limit how we use your data
Right to Portability
Transfer your data to another service
Right to Object
Object to processing based on legitimate interests
How to Exercise Your Rights
Email us at privacy@1010realty.com or use our online data request form. We will respond within 30 days and may require identity verification.
Security Measures
- 256-bit SSL encryption for data transmission
- AES-256 encryption for data storage
- Regular security audits and penetration testing
- Multi-factor authentication for staff access
- ISO 27001 certified data centers
- Regular security training for employees
Data Retention
- Account Data: Retained while account is active + 7 years after closure
- Transaction Records: 7 years (legal requirement)
- Marketing Data: Until consent is withdrawn
- Support Communications: 3 years
- Analytics Data: Anonymized after 26 months
Data Protection Officer
Email: dpo@1010realty.com
Phone: 0800 123 4567
Address: 123 Property House, London, EC1A 1AA
Supervisory Authority
You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
This privacy policy may be updated from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our services constitutes acceptance of any updates.